How can we help?

FAQS

What forms of payment do you accept?

We gladly take Visa and MasterCard. All prices are in Canadian dollars. – here's a link

What's your privacy policy?

We take your privacy very seriously. We will never tell anyone that you shop here or share your information with anyone (pinky swear). If you register with our site, or check out with our form, we will use this information to process your order and bill you for your purchase. And we'll only send you our newsletter when you ask for it. — here's a link

Free shipping… really? No minimum purchase amount?

Yup. It's our way of saying thank you for trying us out. If we can keep it going, we'll make it a permanent fixture of our service. — here's a link

I'm not from Canada – can I still get Babybot stuff?

Yup. We don’t discriminate against non-Canucks. Just go through the shipping process and we’ll give you a quote.

I love Canada. How can I be more Canadian?

You'll need to wear a toque, eat elk and poutine. You can also learn the art of making a statement into a question by adding "eh" at the end of it.

When will I receive an order?

In Canada, free standard shipping takes 3 to 10 days. Want express shipping? You can get it in 2 to 4 days. — here's a link

What if I want an item from a brand you have, but I don’t see it on your site?

In some cases, we may be able to get you the exact item you're looking for (or it's already on its way). E-mail us and we'll let you know!

I can't remember my password. Can you help me?

Yup. Give us your e-mail address and we’ll send it to you! – here's a link

Can I buy a gift card? How do I redeem one?

Absolutely, you can buy a gift card – here's a link

You can redeem a gift card on the shopping cart page. Just add whatever you'd like to buy to your cart and fill in the little box with the gift card details. Easy peasy.

Can you gift-wrap my order?

Most of the time. We'll let you know if it's possible on the individual product page. You'll be able to add this option when you check out (if it's available).

Can I create a Babybot registry?

Of course you can – here's a link

Do you charge sales tax on online orders?

We charge GST on all Canadian orders, and provincial sales tax on all Canadian orders outside of Alberta.

What is your return policy?

We're not happy unless you are, too. You may return items within 30 days of purchase excluding shipping charges. Products must returned in their original condition and packaging. — here's a link

Where are you located?

We live, work and play in Calgary, Alberta. — here's a link

Can I pick up an order?

Not as a rule, but in rare cases, we can make an exception. Call us and we’ll try to work something out. — here's a link

What if I need an order really, really fast? (Like if I don't get it tomorrow in time for my two-year old's birthday, my wife will divorce me because I told her I got something weeks ago?)

We will do our best to help you out. Just contact us at shipping@babybot.com and we'll see what we can do for you!

The world needs more Babybot – when are you opening a storefront?

Right now we're going to work really hard to perfect the online experience at www.babybot.com. Ultimately, though, we would love to open a storefront in the future!

What are your hours for customer service? When can I call? What if you're not there? What if I really, really need to talk to someone? Can I call you at 15-minute intervals until you pick up?

We're available from Monday to Friday from 9 a.m. to 3 p.m. MST. We'll return your e-mails and voice mails within 24 hours — promise!

I love Babybot!

Not a question — but thank you!

Meh. I don't love Babybot that much.

Again, not a question, but we'd love to address it! If we've messed something up, we're truly sorry. We are learning and we're going to have a couple of fails along the way (epic fails in some cases!). We hope you stick with us and give us a chance to get it right. Your feedback is always more than welcome at feedback@babybot.com.